FAQ

Stress Less Assistant is available for assistance from 9:00am to 5:00pm, Monday to Friday.

Any work done outside my working hours (before 9 a.m. or after 5 p.m. on weekdays, or at any time during the weekend) will be charged at Out-of-Hours/Weekend rates, and must be pre-agreed in writing.

Just let me know! I am here to support you and your business, so if you need to add or reduce the hours, just let us know as soon as you can. This must not be confused with the cancellation policy, whereby to reduce your hours to zero is the same as cancelling.

I accept payment by direct debit to my business bank account. Invoicing is also available and all common payment methods are accepted, except cheque and cash. 

To cancel your service, please send written notice via email to: marika@stresslessassistant.co.uk

As outlined in our agreement, a minimum of 14 days' notice is required prior to ending the contract. 

My cancellation policy is straightforward: simply provide two weeks’ notice in writing. This applies both ways, and full details are outlined in our contract. 

Your information is stored on secure servers as recommended by my insurance company.  Please let me know if you'd like more information regarding how we store your documents and data. 

Stress Less Assistant is a member of the ICO (Information Commissioner's Office) by law. 

To comply with UK and EU GDPR, I ensure the following:

1. All the personal data obtained is gathered with the explicit permission of the individual(s) involved.
2. I am transparent about what data we hold - you can request to access this data at any time or request that I no longer hold it. 
3. I only keep personal data for as long as it meets its purpose.
4. I store all data as securely as possible.
5. You can request your data anytime by emailing marika@stresslessassistant.co.uk

Here are some helpful links on UK and EU GDPR: 

Information Commissioner's Office - GDPR Overview  

.Gov Website Information on GDPR